Warranty Policy 

Air Tools

• All Pneumatic Tools Are Covered By A Factory Fault Manufacture Warranty For A Period Of 12 Months Subject To Being Operated In Accordance To The Manufacturers Specifications And Requirements. This Excludes All Moving Parts Which Is Subject To Fair Wear And Tear.
• All manufacturers operating and safety instructions in hand books must be fully complied with. all air tools must be operated at the minimum pressure that is functional and must not exceed the maximum specified by the manufacturer.
• All tools should be operated with a combination filter/lubricator/regulator unit fitted not more than 4,5 metres from the tool. tools must be lubricated daily with pneumatic oil and air lines must be free of water /moisture.
• Tools that are tampered with or worked on by other than PowerToolTraders / Afrospeed appointed service personnel during the warranty period will cease to be covered by the warranty.
• All tools upon delivery need to checked including oil levels. pneumatic oil needs to applied daily.

Compressor Warranty Policy

The warranty policy is applicable during the warranty period as specified. Please note, the warranty of any machine falls away should parts and/or oil be used that are not supplied expressly by Power Tool Traders approved service providers to maintain, repair or service any machine supplied by Power Tool Traders. Power Tool Traders only covers parts under the warranty scheme. 

All labour, traveling and any loss incurred through machine failure is not warranted. 

Brand-new machines and claims against them will be considered for cover on labour and transport on a case-by-case basis. Power Tool Traders will repair any machine free of charge under warranty should it be able to be returned to Power Tool Traders repair premises and has been approved for warranty cover by management. 

Travel, Labour and Rental Rates:

• Travel - R8 per Km 
• Labour - R570 per hour
• Rental Compressors, for clients without Backup Compressors - Quotation will be supplied depending on compressor size.

Time frame for breakdowns

Major centres will have a 24 hour lead time for assistance with breakdowns, Regional centres will have a 3-4 working day lead time for assistance with breakdowns 

 

Warranty - Screw Compressor

 

The following warranty policy applies to all screw compressors sold under the Power Tool Traders brand name. Warranties are valid from date of purchase and documents reflecting date of purchase must accompany the completed warranty claim form in order to be processed.

Service Requirements  

All warranty policies are subject to a full service history completed by Power Tool Traders or a Power Tool Traders service agent.

Manufacturing environments are assessed upon audits prior to the compressed air system being delivered or upon commissioning of the installed compressed air system.

 

Service intervals on Compressors;

Non Hostile Environment(Incoming air free from Dust, Factory Residue or Carbon),

• 500hrs Service 
• Every 2000Hrs thereafter alternative Minor Service and Major services to be completed  
• 8000Hrs Major Service including Minimum Pressure Valve and Thermostat Valve Replacement 

Hostile Environment(Incoming air containing Dust, Factory Residue or Carbon), 

• 500hrs Service 
• Every 1000Hrs thereafter alternative Minor Service and Major services to be completed  
• 6000Hrs Major Service including Minimum Pressure Valve and Thermostat Valve Replacement 

 

Electrical Motor, Contractors and Switchgear

Electrical systems, parts and components are not covered against anything other than factory faults. In the case of motors, only bearings will be covered. If it can be shown that any electrical system has failed due to factory manufacturing defects, management will replace the faulty part only. All electrical warranty claims will be considered on their merits such as, but not limited to, failure type, usage conditions, hours of operation in relation to date of purchase and influencing factors.

Air-End

The air-end is warrantied against factory defect for a period of five years or 10 000 hrs Total Run Time only, whichever is reached first. This is calculated on hours used and is based on an 8 hour day.

This warranty covers catastrophic mechanical failure, due to poor workmanship or defective parts and/or materials. Fair wear and tear excluded.

This Includes Failure of:

Casings, Rotors, Bearings, Shaft seal and sleeve  – hours based.

The Following Parts Are Covered By A Two Year Warranty Only

Fan, After-cooler, Sensors and PLC, Minimum pressure valve, Piping, Intake valve – excluding solenoids, Separator, Oil filter housing.

 

The Following Parts Are Covered By A One Year Warranty Only

All Variable Speed Drives(VSD’s)

All SR 220V Screw Compressor Models Are Warranted As Follows:

SR-5VSD / SR-6VSD / SR-7.5VSD Series Screw Compressor unit:                                                  Compressor air-end returned for repair: Within 24 months after date of purchase. Spare parts (except for three filters and oil): Within 12 months after purchase date.

Situations Not Covered, But Not Limited To The Following

Where it can be shown that installation procedure has not been followed, no warranty will be offered.
Where it can be shown that servicing has not been carried out, no warranty will be offered.
Where it can be shown that failure was due to low, contaminated oil, no warranty will be offered.
Where it can be shown that the machine overheated due excessive duty cycle or lack of cooling due to incorrect installation, no warranty will be offered…

Situations Covered, But Not Limited To The Following

Where it can reasonably be shown that the machine has been installed and maintained properly, a warranty will be given.
Where it can reasonably be shown that the machine failed prematurely or from new, a warranty will be given.

Good-will warranty

Should a failure occur just out of the prescribed warranty period, management will consider all merits of the claim and may or may not honour the warranty. Each warranty claim will be taken on its own merits and honoured or rejected at the discretion of management.

Our goal is to offer you a trouble-free warranty period, we will do our best to ensure your machinery keeps running based on a good warranty and support policy.

PLEASE NOTE: machines that are designed to run 24/7 shift work can do so but should run within the capability of the air requirements. Air consumption should not exceed air delivery of the machine. This will be considered excessive use and should a warranty claim arise, this will be taken into account. We always aim to be fair and honourable in a warranty claim scenario, however, we do not hold ourselves liable for damages caused to undersized machinery. Should the machine suffer a catastrophic failure while under excessive use, the nature of the failure will be considered; This means that, for example, a casting crack develops or a fan blade falls off, we would cover blatantly obvious warranty claims that are not impacted by excessive use.

 

Air Dryer Warranty

The following warranty policy applies to all Air Dryers sold under Power Tool Traders. Warranties are valid from date of purchase and documents reflecting date of purchase must accompany the completed warranty claim form in order to be processed.

 

All warranty policies are subject to a full service history completed by Power Tool Traders or a Power Tool Traders service agent.

Service Intervals for all Air Dryers and filtration systems;

• Every 12 Months 

 

Electrical motor, contactors, solenoids and switchgear

Electrical systems, parts and components are not covered against anything other than factory faults. In the case of motors, only bearings will be covered. If it can be shown that any electrical system has failed due to factory manufacturing defects, management will replace the faulty part only. All electrical warranty claims will be considered on their merits such as, but not limited to, failure type, usage conditions, hours of operation in relation to date of purchase and influencing factors.

 

Refrigerated and Adsorption Dryers

The air dryer is warrantied against factory defect for a period of two years only. This is calculated on hours used and is based on an 8 hour day. This warranty covers catastrophic mechanical failure, due to poor workmanship or defective parts and/or materials. Fair wear and tear excluded.

 

The following parts are covered by a two-year warranty only

Fan – NOTE: Bearing failure not due to ingress of any sort. Compressor Motor – covered against catastrophic mechanical failure due to system failure or internal failure not related to voltage supply issues. After-cooler/heat-exchange unit, Sensors and PLC, Minimum pressure valve, Piping, Solenoids, Centrifugal separator if fitted.

 

Situations not covered, but not limited to the following

Where it can be shown that installation procedure has not been followed, no warranty will be offered.

Where it can be shown that servicing has not been carried out, no warranty will be offered.

Where it can be shown that failure was due to low/high voltage, no warranty will be offered.

Where it can be shown that the machine overheated due to excessive duty cycle or lack of cooling due to incorrect installation, no warranty will be offered…

 

Situations covered, but not limited to the following

Where it can reasonably be shown that the machine has been installed and maintained properly, a warranty will be given.

Where it can reasonably be shown that the machine failed prematurely or from new, a warranty will be given.

 

Good-will warranty:

Should a failure occur just out of the prescribed warranty period, management will consider all merits of the claim and may or may not honour the warranty. Each warranty claim will be taken on its own merits and honoured or rejected at the discretion of management. Our goal is to offer you a trouble-free warranty period, we will do our best to ensure your machinery keeps running based on a good warranty and support policy.

 

PLEASE NOTE: machines that are designed to run 24/7 shift work can do so but should run

within the capability of the air requirements. Air consumption should not exceed air delivery of

the machine. This will be considered excessive use and should a warranty claim arise, this will be

taken into account. We always aim to be fair and honourable in a warranty claim scenario,

However, we do not hold ourselves liable for damages caused to undersized machinery. Should

the machine suffer and catastrophic failure while under excessive use, the nature of the failure

will be considered; This means that, for example, a casting crack develops or a fan blade falls off,we would cover blatantly obvious warranty claims that are not impacted by excessive use.

 

Warranty - Piston Compressor

The following warranty policy applies to all piston machines and piston pumps sold under the Power Tool Traders brand name. Warranties are valid from date of purchase and documents reflecting date of purchase must accompany the completed warranty claim form in order to be processed.

All warranty policies are subject to a full service history completed by Power Tool Traders or a Power Tool Traders service agent.

Service Intervals for all Piston Compressors;

• Every 6 Months 

Pump

The pump is warranted against factory defects for a period of two years only. This warranty covers catastrophic mechanical failure, due to poor workmanship or defective parts and/or materials. Fair wear and tear excluded. This includes failure of,

• Valve assemblies
• Main bearings
• Big-end and small-end bearing shells and bushings
• Shaft seals
• Pistons
• Rings
• Gudgeon pin and clip assemblies
• Crank-shaft assembly
• Gaskets
• Crankcase
• Cylinders
• Motor bearings
• Tank
• Pressure switch
• Oil level glass

Engines

Engines, being as complex as they are, will need to be checked and evaluated accordingly. Engines require clean fuel, air and oil to run properly. A lack of any one of these can lead to serious damage that will not be warrantied. Faulty engines need to be returned to us for evaluation or evaluated by an independent third party. Findings of the third party need to be documented and supported by real conclusive evidence. In the rare case of a factory fault, the engine will be repaired or replaced under warranty.

Electrical motor, contractors and switchgear

Electrical systems, parts and components are not covered against anything other than factory faults. In the case of motors, only bearings will be covered. If it can be shown that any electrical system has failed due to factory manufacturing defects, management will replace that faulty part only. All electrical warranty claims will be considered on their merits such as, but not limited to, failure type, usage conditions, hours of operation in relation to date of purchase and influencing factors.

Parts not covered

• Pipes between heads
• Delivery pipes
• Non-return valve
• Safety valves
• Drain valves
• Ball valves
• Direct online starter
• Air filters

Situations not covered, but not limited to the following

Where it can be shown that installation procedure has not been followed, no warranty will be offered.
Where it can be shown that servicing has not been carried out, no warranty will be offered.
Where it can be shown that failure was due to low, contaminated oil, no warranty will be offered.
Where it can be shown that the machine overheated due excessive duty cycle or lack of cooling due to incorrect installation, no warranty will be offered…

Situations covered, but not limited to the following

Where it can reasonably be shown that the machine has been installed and maintained properly, a warranty will be given.
Where it can reasonably be shown that the machine failed prematurely or from new, a warranty will be given.

Good-will warranty

Should a failure occur just out of the prescribed warranty period, management will consider all merits of the claim and may or may not honour the warranty. Each warranty claim will be taken on its own merits and honoured or rejected at the discretion of management. Our goal is to offer you a trouble-free warranty period, we will do our best to ensure your machinery keeps running based on a good warranty and support policy.

 

Mobile Diesel Screw Compressor Warranty

Service Requirements  

All warranty policies are subject to a full service history completed by Power Tool Traders or a Power Tool Traders service agent.

Full service every 500hrs on Engine and Screw Compressor.

Engines

Engines, being as complex as they are, will need to be checked and evaluated accordingly. Engines require clean fuel, air and oil to run properly. A lack of any one of these can lead to serious damage that will not be warrantied. Faulty engines need to be returned to us for evaluation or evaluated by an independent third party. Findings of the third party need to be documented and supported by real conclusive evidence. In the rare case of a factory fault, the engine will be repaired or replaced under warranty.

Air-end.

The air-end is warrantied against factory defect for a period of five-hundred operation hours only. This is calculated on hours run whether under load or not.. This warranty covers catastrophic mechanical failure, due to poor workmanship or defective parts and/or materials. Fair wear and tear excluded.

This includes failure of

Casings, Rotors, Bearings, Shaft seal and sleeve – hours based.

The following parts are covered by a five-hundred-hour warranty only

Fan, After-cooler, Sensors and PLC and VSD (if applicable), Minimum pressure valve, Piping, Intake valve – excluding solenoids, Separator, Oil filter housing

Situations not covered, but not limited to the following

Where it can be shown that installation procedure has not been followed, no warranty will be offered.                                                                                                                                                                          Where it can be shown that servicing has not been carried out, no warranty will be offered.                     Where it can be shown that failure was due to low, contaminated oil, no warranty will be offered.   Where it can be shown that the machine overheated due to excessive duty cycle or lack of cooling due to incorrect installation, no warranty will be offered...

Situations covered, but not limited to the following

Where it can reasonably be shown that the machine has been installed and maintained properly, a warranty will be given.                                                                                                                                           Where it can reasonably be shown that the machine failed prematurely or from new, a warranty will be given.

Good-will warranty:

Should a failure occur just out of the prescribed warranty period, management will consider all merits of the claim and may or may not honour the warranty. Each warranty claim will be taken on its own merits and honoured or rejected at the discretion of management. Our goal is to offer you a trouble-free warranty period, we will do our best to ensure your machinery keeps running based on a good warranty and support policy.